Yes. Authenticity is one of the main reasons USA Express exists. We source from trusted U.S. retailers, outlets, and brands so our
customers can shop with more confidence. When we know the specific retailer or sourcing story behind an item, we may also
share that information on the product page.

Our products are sourced in the United States from retailers and brands we trust. Depending on the item, that may include stores
such as Costco, Target, Trader Joe’s, outlet stores, major U.S. retailers, or the brand itself.

No — and we want to be clear about that. “USA-sourced” means we purchased or sourced the product through the U.S. market.
Many American brands manufacture products in different countries. If country of manufacture matters for a particular item,
please check the product packaging or contact us before ordering.

We look for products that are interesting, useful, trending, hard to find in the Philippines, significantly more expensive locally,
limited or seasonal, or simply things we think are worth bringing home. Customer requests also help us decide what to source
next.

Yes, products are sold new unless a product page clearly states otherwise. Packaging may occasionally show minor cosmetic wear
from retail handling or transport, but we will never intentionally hide material condition issues.

U.S. brands sometimes change packaging, sizes, seasonal artwork, or formulas. Product photos are intended to represent the item
accurately, but packaging can vary by batch or release. If a variation is important to you, contact us before ordering.

Most products shown as in stock on USA Express are already in the Philippines and are shipped locally to you. If an item is part of
an upcoming drop, special request, preorder, or other arrangement, we will make that clear before purchase.

We aim to serve customers throughout the Philippines wherever our available courier or delivery partners can provide service.
Available shipping options and charges will be shown during checkout.

Delivery time depends on your location, the courier, and the shipping option selected. Your available delivery method and
estimated timing will be shown during checkout or in your order confirmation when available. We would rather give you a
realistic estimate than promise a magical arrival time we cannot control.

When tracking is available, we will provide the tracking information through your order confirmation or shipment notification. You
can also contact us at support@usaexpress.ph if you need help locating an order.

Once a parcel is with the courier, occasional delays can happen because of weather, service interruptions, peak periods, or
destination-specific issues. If something looks unusual, contact us and we will help you check the shipment status.

For products already stocked and fulfilled locally in the Philippines, you will not suddenly be asked to pay a separate U.S.-to-
Philippines shipping charge after checkout. Your applicable local delivery charge will be shown during the checkout process.

Available payment methods are displayed at checkout. USA Express is being configured to support popular Philippine payment
options such as GCash and Maya, along with major credit and debit cards where available through our payment provider.

Yes. Checkout and payment processing are handled through Shopify and the payment providers enabled on the store. USA
Express does not need to manually collect or store your full card details.

The checkout page is the final source of truth for available payment methods. Certain payment options can depend on your
device, account, location, merchant verification, or the payment provider being used.

The checkout page is the final source of truth for available payment methods. Certain payment options can depend on your
For your protection and ours, please use the payment methods provided through the official USA Express checkout unless our
support team has specifically arranged something else with you in writing.

A USA Drop is a limited batch of products sourced for USA Express and released together. Some drops may feature a retailer,
theme, season, brand, or collection of things we found during a U.S. sourcing trip.

Because the scarcity is real. We may only be able to bring in a small quantity of a particular item, especially for seasonal products,
limited releases, outlet finds, or products we source personally while traveling. When the batch is gone, it may genuinely be gone.

Just Landed is where you will find products that have recently arrived or were newly added to USA Express. If you enjoy
discovering what came back from America this time, this is a good place to start.

If a product is sold out, you may be able to join a back-in-stock or waitlist notification when that feature is available. We also use
customer interest to decide whether an item deserves another sourcing run.

Not necessarily. Some products are seasonal, limited, discontinued, difficult to source, or simply something we found once. If
enough customers want it, though, we will certainly know it is worth hunting for again.

No. A waitlist or back-in-stock notification tells us you are interested and allows us to notify you if the item returns. It does not
guarantee inventory or reserve a unit unless we specifically say otherwise.

Absolutely. That is one of our favorite parts of USA Express. Use the Request an Item page and tell us what you are looking for. If
you have a U.S. product link, retailer, photo, size, color, flavor, or other details, include them — the more specific you are, the
better.

Yes. Please include the exact variation you want in the request form. We cannot promise that every version will be available, but
we will know exactly what to look for.

No. A request tells us there is interest; it is not automatically a purchase obligation. If we source the product and offer it for sale,
the final price and availability will be communicated before you decide whether to buy.

No. Availability, U.S. retail stock, price, transport practicality, legal or import restrictions, and other factors can affect what we are
able to source. We will never promise an item simply because a request was submitted.

If you choose the notification option on the request form and provide accurate contact information, we can contact you if the
item becomes available or is selected for a future USA Drop.

Yes. Some products may be unavailable, impractical to transport, restricted, prohibited, unsafe to ship, or otherwise unsuitable
for USA Express. We reserve the right to decline any request.

Return and refund eligibility depends on the item, its condition, and the reason for the request. Please review our Returns &
Refunds page for the current rules before purchasing. If something is wrong with your order, contact us promptly and we will help
you determine the appropriate next step.

Please contact support@usaexpress.ph as soon as reasonably possible and include your order number, a description of the issue,
and clear photos when relevant. We will review what happened and help you with the appropriate resolution under our current
policy.

Change-of-mind eligibility can vary depending on the type of product and its condition. Please check the Returns & Refunds page
for the rules that apply before opening or using an item you may want to return.

The easiest way is through our Contact Us page or by emailing support@usaexpress.ph. For specific types of inquiries, you may
also see dedicated addresses for orders, returns, and product requests. They all reach the same friendly USA Express team.

We aim to reply within 1–2 business days. During launches, major USA Drops, holidays, or unusually busy periods, it may
occasionally take a little longer — but there are real people behind the inbox and we will get back to you.

USA Express was founded by Ari and Claire Taube. Claire was born and raised in Romblon, Philippines, Ari was born and raised in
Boston, Massachusetts, and today they live in Tagaytay while traveling regularly between the Philippines and the United States.
USA Express grew out of years of bringing pasalubong home for family and friends — and realizing a lot more people wanted the
same thing.