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USA Express does not provide refunds because a customer changed their mind, no longer wants an item,ordered the wrong size, flavor, color, style, or quantity, found the product elsewhere at a lower price, orotherwise experiences buyer’s remorse.
Customers are responsible for reviewing their order carefully before completing checkout.
Orders cannot be cancelled or modified after they are placed.
If USA Express must cancel an order because of an inventory error, material pricing error, payment issue,fulfillment problem, or other legitimate business reason, any successfully collected payment for the cancelleditem will be appropriately refunded or credited.
Any claim involving an incorrect, damaged, defective, spoiled, missing, or otherwise problematic item must bereported to USA Express within 48 hours of delivery.
Claims submitted after 48 hours may be declined except where applicable law requires otherwise.
Claims should be sent to returns@usaexpress.ph and should include the order number and sufficientinformation for USA Express to review the issue.
Photos and/or video showing the product, packaging, and reported issue are required for claims involvingdamage, defects, or spoilage.
USA Express may request additional photographs, video, packaging information, labels, expiry information, orother reasonable evidence when needed to evaluate a claim.
USA Express may request additional photographs, video, packaging information, labels, expiry information, orother reasonable evidence when needed to evaluate a claim.
If USA Express sends the wrong item, the customer must report the issue within 48 hours of delivery.
The incorrect item must be unused, unopened, and returned in its original packaging.
USA Express will cover reasonable return-shipping costs when USA Express sent the wrong item.
Any monetary refund for an incorrect item will be processed after the returned item is received and inspected.
When a claim is approved, USA Express will normally seek to resolve it in the following order:
1. Store credit — the preferred and default resolution whenever practical.
2. Replacement — if the same item is available in stock.
3. Monetary refund — if store credit or replacement is not practical or appropriate.
USA Express may select the appropriate resolution based on the circumstances of the approved claim,product availability, and applicable consumer law.
When a monetary refund is approved, it will generally be returned to the original payment method wheresupported by the applicable payment provider.
Depending on the payment method, bank, card issuer, e-wallet, or payment processor, refunds may takeapproximately 5–10 business days to appear after USA Express processes them.
Processing delays after USA Express issues a refund are controlled by the relevant financial provider.
Original shipping charges are generally non-refundable.
If USA Express made a fulfillment error, such as sending the wrong item, USA Express may refund or creditthe applicable shipping charge where appropriate.
USA Express pays return shipping only when USA Express sent the wrong item.
For damaged, defective, or spoiled-item claims, USA Express may resolve the matter using photographs orvideo without requiring a physical return.
If USA Express requires a physical return for another approved claim, responsibility for return shipping will bedetermined based on the circumstances and applicable law.
Customers must contact USA Express and receive return instructions before sending merchandise back.
Unauthorized returns or packages sent without following USA Express return instructions may be refused andmay not qualify for store credit, replacement, or refund.
Returned merchandise is subject to inspection before a store credit, replacement, or refund is approved.
USA Express may decline a claim if the returned item, packaging, contents, or condition is materiallyinconsistent with the reported issue.
Limited inventory, USA Drop, seasonal, or sold-out status does not automatically create a right to a monetaryrefund.
Approved claims involving limited products will be resolved under the same resolution order described above,subject to product availability and applicable law.
Limited inventory, USA Drop, seasonal, or sold-out status does not automatically create a right to a monetaryrefund.
Approved claims involving limited products will be resolved under the same resolution order described above,subject to product availability and applicable law.
Nothing in this Refund Policy is intended to limit any consumer right, remedy, warranty, or protection thatcannot legally be excluded under applicable law.
Refund and return claims should be sent to returns@usaexpress.ph.
Please include your order number and, where applicable, clear photographs and/or video of the reportedissue.
All claims must be submitted within 48 hours of delivery.
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Email us anytime at
support@usaexpress.ph