What we collect
Information you provide and data collected automatically.
How we use it
To process orders and improve your experience.
Your choices
Manage your data and privacy preferences.
USA Express ships to eligible addresses throughout the
Philippines, subject to courier coverage, delivery restrictions, package
characteristics, and other operational limitations.
Available shipping methods and charges may vary by
destination, package size, package weight, courier availability, and other
factors.
USA Express sources products from trusted retailers and
suppliers in the United States and brings inventory to the Philippines.
Unless a product is clearly identified as upcoming,
pre-arrival, waitlist, pre-order, or otherwise not yet locally available,
products listed as In Stock are intended to be fulfilled from Philippine
inventory.
This means customers generally are not waiting for each
individual retail order to ship directly from the United States.
After an order is successfully placed and payment
requirements are satisfied, USA Express will prepare the order for shipment.
Processing time may vary depending on order volume, product
handling requirements, weekends, holidays, payment verification, inventory
checks, or other operational circumstances.
USA Express does not guarantee same-day dispatch unless
expressly stated for a particular order or promotion.
Shipping charges may depend on delivery location, package
size, package weight, courier or delivery method, and any applicable
promotional or free-shipping offer.
Where supported by the checkout system, the applicable
shipping charge will be displayed before the customer completes the order.
USA Express may introduce, modify, or discontinue
free-shipping thresholds, flat-rate shipping, promotional shipping offers, or
other shipping incentives from time to time.
Any delivery timeframe shown by USA Express or a courier is
an estimate rather than a guaranteed delivery date unless expressly stated
otherwise.
Delivery times may vary by destination. Deliveries to major
Luzon areas may generally arrive sooner than deliveries to more distant
provinces, Visayas, Mindanao, islands, remote areas, or destinations requiring
additional courier transfers.
USA Express is not responsible for reasonable delays caused
by couriers, weather, holidays, traffic, regional disruptions, government
action, natural events, recipient unavailability, or other circumstances
outside our reasonable control.
When tracking is supported by the selected courier or
delivery method, USA Express will provide available tracking information after
the shipment has been handed over for delivery.
Tracking events and estimated delivery dates are generated
by the courier and may not always update in real time.
Customers with questions about an existing shipment may
contact orders@usaexpress.ph and should include their order number.
Customers are responsible for providing a complete and
accurate recipient name, mobile number, street or barangay, city or
municipality, province, postal code, and any other information reasonably
required for delivery.
Incorrect, incomplete, or outdated delivery information may
cause delays, failed delivery attempts, additional charges, or return of the
shipment.
If a customer notices an address error immediately after
ordering, the customer should contact support@usaexpress.ph as soon as
possible. USA Express will attempt to correct the information before dispatch
where reasonably possible, but changes are not guaranteed once an order has
been placed.
Customers are responsible for being reasonably available to
receive their order and for responding to legitimate courier communications.
If a delivery fails because of an incorrect address,
unreachable recipient, repeated unsuccessful delivery attempts, refusal of
delivery, or other circumstances attributable to the customer, USA Express may
require payment of additional shipping charges before reshipment.
Original shipping charges may remain non-refundable.
Products included in USA Drops, seasonal releases, limited
collections, or other limited-inventory offerings may sell out quickly.
Once a USA Drop product is physically available in
Philippine inventory and marked In Stock, normal local shipping procedures
apply.
If a product has not yet arrived in the Philippines, USA
Express will endeavor to identify it appropriately as upcoming, waitlist,
pre-arrival, pre-order, or a similar status rather than representing it as
immediately available for local shipment.
If tracking indicates an unusual delay, a package appears
lost, or a shipment has another delivery issue, customers should contact USA
Express promptly.
USA Express will review available shipment information and
may coordinate with the courier where appropriate.
Courier investigations, claims, and tracing procedures may
require additional time and are subject to the courier's processes.
Damage claims must be reported within 48 hours of delivery
in accordance with the USA Express Returns & Refunds page and Refund
Policy.
Customers should retain the product and packaging and
provide clear photographs and/or video showing the reported damage.
USA Express may request additional information reasonably
necessary to review the claim.
If USA Express sends the wrong item, the customer must
report the issue within 48 hours of delivery.
Incorrect items must remain unused, unopened, and in their
original packaging.
USA Express will cover reasonable return-shipping costs when
USA Express sent the wrong item, subject to the procedures in our Returns &
Refunds page and Refund Policy.
Original shipping charges are generally non-refundable.
If USA Express made a fulfillment error, such as sending the
wrong item, USA Express may refund or credit the applicable shipping charge
where appropriate.
Any refund, replacement, or store-credit request involving a
shipment is governed by our Refund Policy and Returns & Refunds page.
USA Express may decline or cancel delivery to a location
that cannot reasonably be served by available couriers, is subject to legal or
carrier restrictions, presents unusual safety or logistical concerns, or
otherwise cannot be fulfilled on commercially reasonable terms.
If USA Express cancels an order for this reason after
collecting payment, the affected amount will be appropriately refunded or
credited.
USA Express will not be responsible for delays or failure to
deliver caused by events outside our reasonable control, including severe
weather, natural disasters, transportation interruptions, government
restrictions, civil disturbances, labor disruptions, courier network failures,
emergencies, or similar events.
Where practical, we will communicate material delays known
to us and work toward fulfillment or an appropriate resolution.
USA Express may change couriers, shipping methods, delivery
coverage, rates, free-shipping thresholds, fulfillment processes, or other
shipping arrangements as the business evolves.
The shipping options and charges shown at checkout at the
time of an order will generally govern that order, subject to correction of
material errors and applicable law.
Nothing in this Shipping Policy is intended to limit any
consumer right, remedy, warranty, or protection that cannot legally be excluded
under applicable law.
For general shipping questions: support@usaexpress.ph
For questions about an existing order or shipment:
orders@usaexpress.ph
Please include your order
number whenever contacting us about an existing order
Questions about your privacy?
We're here to help.
Email us anytime at
support@usaexpress.ph