Clear rules. Fair resolutions. No mystery.
At USA Express, we'll make things right if something’s incorrect, damaged, defective, or spoiled. Please note: we do not accept returns for change of mind.
We do not accept returns for change of mind, wrong size ordered, or preference.
USA Express covers return shipping only when we sent the wrong item. Return shipping for damaged or defective claims is not automatically covered and will be determined after review.
You must contact us within 48 hours of delivery to report any issue.
Original shipping fees are non-refundable, unless the issue is our fault.
Items must be unused (if applicable) and in original condition with all packaging.
Do not return items without our approval. Unauthorized returns may be refused.
If you received the wrong item, tell us within 48 hours of delivery.
All returned items are inspected before any resolution is issued.
We follow this order to find the best resolution for you.
Orders cannot be canceled or changed once placed.
We reserve the right to deny claims that are fraudulent, abusive, or excessive.
Refunds (if approved) are processed within 5–10 business days to your original payment method.
Nothing in this Returns & Refunds Policy limits your rights under applicable consumer protection laws.
You may have additional rights depending on your location.
